Return Authority Terms & Conditions

• Customer must return the product(s) to KickStart Computers with the KickStart Computers RA number clearly written on a removable label on the outside of the shipping carton(s).
• All products must be returned in complete set with original packaging, while all No Fault products must be returned in a pristine and unopened condition with all seals intact.
• All returned products must be received by KickStart Computers warehouse within 14 days after RA number is issued. KickStart Computers will not accept the responsibility for any damage or loss incurred on the freight of returned products.
• Customer must obtain valid RA number(s) authorised by KickStart Computers RA team for all returned product(s). If the RA number can not be identified, or if the Product does not match the RA details provided by the customer, KickStart Computers may reject the returned product at the KickStart Computers RA dock and return it to the Customer at the Customer’s expense.
• For all returned products, customer must maintain a copy of the proof of delivery or consignment information to confirm delivery in case of future queries.
• Under Vendor’s instructions, KickStart Computers will credit, replace or repair for the returns of faulty products, however, replacement or repair (handled by Vendor) returns may result in the delays due to vendor lead time, also depending on Vendor policy and KickStart Computers stock availability. Any physical damage incurred on the faulty product due to misuse of the product will void the warranty and is the Customer’s responsibility.
• If the faulty product is returned to KickStart Computers but no fault is found after testing by the Vendor, then the Customer is responsible for any no fault found charges from Vendor.
  
  These terms & conditions are subject to change without notice.

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